Last Updated: March 2024
1. Overview
Xheldon Techology Store ("we," "our," or "us") provides this refund policy for the Dev Docs Translation for Apple service (referred to as "ADDT"). This policy explains our refund procedures and conditions for ADDT subscriptions and services.
2. Refund Conditions
2.1 Eligible for Refund
- Refund requests made within 14 days of ADDT subscription purchase
- ADDT service significantly differs from described functionality
- Technical issues preventing ADDT service use
- Duplicate or accidental subscription purchases
2.2 Not Eligible for Refund
- Purchases made more than 14 days ago
- ADDT content that has been accessed or downloaded extensively
- Violations of ADDT Terms of Service
- Compatibility issues (when system requirements were clearly stated prior to purchase)
3. Refund Process
- Submit a refund request through our customer support system
- Provide your ADDT subscription proof of purchase and reason for refund
- We will review your request within 3-5 business days
- If approved, the refund will be processed to your original payment method
4. Processing Time
- Refund request review: 3-5 business days
- Refund payment processing: 5-15 business days, depending on payment method
5. Special Cases
5.1 Subscription Services
- ADDT subscription refunds will be calculated based on unused time
- No refunds for subscription periods that have already begun and been utilized
5.2 Bulk Purchases
- Enterprise or team ADDT subscription refunds require individual evaluation
- Consideration will be given to bulk discounts received
6. Contact Us
If you have any questions about our refund policy or need to request a refund for ADDT services, please contact us:
- Email: service@appledocs.dev
7. Policy Updates
We may update this refund policy periodically. We will notify you of any material changes through:
- Email notifications
- ADDT website announcements
- In-app notifications
Last modified: March 2024